1. Full refund
Not installed and the request is made within 30 days.
The eSIM cannot be installed due to a system error or a device our tool declared compatible.
Wrong destination chosen and the eSIM has not been installed.
2. Partial refund
The eSIM has been installed and partially used. The refund is prorated according to vendor policy.
3. Not refundable
The eSIM is active and the data allowance is used up.
The buyer ignored the device incompatibility warning shown before payment.
Abuse or breach of the fair-use policy.
4. Process
Submit a request via the order page or WhatsApp with your order ID.
Refunds go back to the original payment method where supported; otherwise by bank transfer.
Processing takes 1–7 business days depending on the method and bank.