Frequently asked questions
Short answers to the most common questions.
eSIM installed but there is no internet
Make sure the Yuscom eSIM is on, data roaming is enabled, and mobile data is routed to the Yuscom eSIM. On iPhone: Settings → Cellular → select the eSIM → Network Selection → choose automatic.
Can I use a hotspot?
It depends on the plan. Hotspot support is shown on the plan page before you buy. Unlimited plans generally support hotspot under the fair-use policy.
Why is my internet slow?
Check your remaining data and the plan's fair-use policy. If you still have data but speeds are slow, try another network operator in settings or contact support with your order ID.
Still need help?
Pick the channel that suits you best.