Frequently asked questions
Short answers to the most common questions.
Which payment methods are supported?
QRIS, Virtual Account (BCA, BNI, BRI, Mandiri), e-wallets (OVO, DANA, ShopeePay, GoPay), and Visa or Mastercard credit/debit cards.
I paid but the status has not changed
Payments usually confirm within 1–3 minutes. If it takes more than 15 minutes, open the order page and contact support with your order ID and proof of payment.
How do I get a receipt or invoice?
Every order has a receipt page you can print or save as PDF. Open Orders → select the order → View receipt.
Still need help?
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