Frequently asked questions
Short answers to the most common questions.
When can I request a refund?
Full refund if the eSIM is not installed within 30 days, installation fails due to a system error, or you chose the wrong destination and have not installed it. Partial refunds apply to partially used eSIMs.
How long does a refund take?
Once approved, funds return to the original payment method within 1–7 business days, depending on your bank or e-wallet provider.
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